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You can delete your account in the online game TERAFOM and its game data yourself in the game, at any time. If you cannot open the game, you can ask us by email instead.
Delete it in the game
- In the game, open the ☰ Menu and choose Settings.
- Press Delete my account and confirm.
- Your account and its game data are deleted at once, as listed below. You do not need to email us.
Deleting your account does not cancel a subscription. If you subscribe to Terafom Plus, cancel it in the store as well — on the App Store: Apple Account → Subscriptions; on Google Play: Payments & subscriptions → Subscriptions.
Deleting your Terafom account does not delete your Steam account or remove your game license from Steam. It deletes your Terafom account and game data as described here.
Or use the contact form
Or ask by email
If you cannot open the game (for example, you no longer have the device or the password), send a request to the email address below. We will delete the account after confirming that it is yours.
Email — thruthesky@gmail.com
How to ask
- Send an email to thruthesky@gmail.com with “Account deletion request” in the subject line.
- Write the character name of the account to delete in the body. If you have several accounts, list every character name to delete.
- We will reply with how to confirm that you own the account. Once confirmed, we delete the account and email you when it is done.
Never write your password in the email. We will never ask for your password under any circumstances.
What is deleted
- Your Terafom account and its login information, including any link to Steam
- Your character name and character's looks
- Your game progress, such as items, inventory and quest progress
- The records that the cities and building props you made are yours
Deleted accounts and data cannot be restored. You cannot play with the same character again.
What may remain
- Chat and connection records (IP addresses and so on) — kept only as long as needed to handle reports, run the service and prevent cheating, then deleted.
- Land tiles added to shared land — they may stay in the world so that other players' land and cities are not cut apart. Once the account is deleted, they are no longer linked to you.
- Purchase records — Apple and Google keep their own records of your payments under their policies, and a record of a purchase may be kept for as long as the law requires (for example, for taxes).
You can remove the login details and settings left on your device yourself by logging out of the game or uninstalling it. See the Privacy Policy for details.